![]() Social Media: Xfinity Social Media Accounts When the time comes, go to your Xfinity store, check in, and wait to see a customer service representative. From there, you’ll choose your time, the reason for visiting, and other information.Īfter setting up your appointment, you’ll receive SMS notifications regarding your appointment. You’ll need to select whether you’re an Xfinity customer. Once the results appear, click on a store and look for a button that says “Book Appointment.” Visit /stores and search for your nearest store. You’ll save a lot of time you’d otherwise waste waiting. Sign up for an appointment ahead of time. Most Xfinity stores offer appointment scheduling. Tell the chatbot you want to speak to an agent. Xfinity X1: navigate to tools and click the ‘Xfinity Assistant’ tile (not available on RNG150 boxes).Hate downloading apps? Text questions to 266278. Both will have a chat bubble resting around the upper right corner of your screen. Mobile users should use the Xfinity My Account or Xfinity apps. You’ll find the Xfinity Assistant chat page here. This table displays what you can do with Xfinity Assistant. Order a new remote: Flex and Xfinity X1 customers) While not an actual person who can help with specific issues, you can use Xfinity Assist to help you with : Paying your bill ![]() Like any modern company, Comcast has one (Xfinity assist). You can try other methods of contacting Xfinity. You’ll have less of a chance of reaching an actual person. Or, you could have encountered a customer service representative who didn’t help. Additional Ways to Contact Xfinity Support (855) 270-0379: accessibility support say “Accessibility” when callingĭon’t attempt to use these numbers to reach technical support.84: California Consumer Privacy Act of 2018 (CCPA) requests.611: Xfinity customer service from a landline phone or Comcast mobile.266278: the number you can text questions to (Xfinity Assistant). ![]() Some scenarios don’t require you to use Xfinity’s toll-free number. Additional Xfinity Customer Service Numbers Or you can say “technical support” repeatedly when dealing with the automated phone assistant. When calling, you can either reach the Retention Department first, then have them transfer you to technical support. The Retention Department ‘trick’ has aged a couple of years. You can say one of two phrases: “cancel my service” or “Retention department.” If a phrase doesn’t work, hang up and call back to try another. If they can’t help you, they will transfer you to a department that can. Their Retention Department can apparently help with package up- or downgrades or billing questions. In some regions, Retention agents will have broad training and can help with various issues. This part works for existing customers.Ĭomcast wants to keep their customers, so they’ll do what they can to keep you. If you’re not a customer already, you’re best off saying “speak to an agent” a lot. Meanwhile, others recommend pressing “0” repeatedly. Some recommend saying “speak to an agent” a million times. The Quickest Way To Reach a Live Xfinity Representative The way you act will shift the way your customer service representative asks. No matter how impatient you get, remain calm. If you’re not a customer, you’ll want to call them.īefore calling, take a deep breath.
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